Terms & Conditions

Welcome to Equine Care Pharmacy’s Terms & Conditions Page

Have you ever wondered what you’re agreeing to when you shop online?

What happens if something goes wrong with your order?

At Equine Care Pharmacy, we believe in transparency.

Our Terms and Conditions are here to clarify everything you need to know about using our site and purchasing our products.

  1. Introduction

By accessing or using equinecarepharmacy.com, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website.

We reserve the right to update these terms at any time, so it’s a good idea to check back regularly.

  1. Our Products

We offer a variety of veterinary products designed for performance animals, including:

  • Injectable Products
    • Amino Acid Supplements
    • ITPP (Myo-inositol trispyrophosphate)
    • Joint Supplements
    • Breathing and Respiratory Agents
    • Calming Products and Sedatives
    • Human Growth Hormone (HGH)
    • Performance Supplements
  •  
  • Oral Products
    • Powders
  •  

All our products are formulated by veterinarians and manufactured in state-of-the-art facilities.

  1. Orders and Payments

When you place an order with us, you agree to provide accurate information.

This includes:

  • Your name
  • Shipping address
  • Payment details

We accept various payment methods, including Zelle, Cashapp, Apple Pay, Venmo and PayPal.

Once your order is confirmed, we will send you an email confirmation.

  1. Shipping and Delivery

We aim for prompt delivery of all orders.

Here’s what you can expect:

  • Shipping Locations: We ship from warehouses in both the US and UK.
  • Delivery Times: Most orders are dispatched within 1-2 business days.
  • Shipping Costs: Free shipping on orders over £39 within the UK; international shipping fees may vary.

  1. Returns and Refunds

We want you to be satisfied with your purchase.

If you need to return an item, please follow our return policy:

  • You have 30 days from delivery to initiate a return.
  • Items must be unused and in original packaging.
  • Certain items cannot be returned once opened due to health regulations.

Refunds are processed within 5-7 business days after we receive your return.

  1. User Responsibilities

As a user of our site, you agree to:

  • Use the website only for lawful purposes.
  • Not engage in any fraudulent activities.
  • Keep your account information secure.

If you suspect any unauthorized use of your account, please contact us immediately.

  1. Limitation of Liability

Equine Care Pharmacy is not liable for any indirect or consequential loss arising from the use of our products or website.

This includes but is not limited to loss of profits or data.

Our liability is limited to the maximum extent permitted by law.

  1. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from these terms will be handled in the courts of England and Wales.

  1. Privacy Policy

We value your privacy.

Our Privacy Policy outlines how we collect, use, and protect your personal information.

By using our site, you consent to our data practices as described in the Privacy Policy.