Welcome to Equine Care Pharmacy’s Return Policy Page
Are you worried about making the right choice when purchasing veterinary products?
What happens if you receive the wrong item or if it doesn’t meet your expectations?
We get it.
At Equine Care Pharmacy, we want you to shop with confidence.
That’s why we’ve created a clear and straightforward return policy to ensure your satisfaction.
Our Return Policy Overview
We want you to be completely satisfied with your purchase.
If for any reason you’re not happy with your order, we have a simple return process in place.
- Return Window: You have 30 days from the date of delivery to initiate a return.
- Condition of Items: Products must be unused, unopened, and in their original packaging to qualify for a return.
- Non-Returnable Items: Due to health and safety regulations, certain items cannot be returned once opened. This includes:
- Injectable products
- Prescription medications
- Items with broken hygiene seals
How to Initiate a Return
Returning an item is easy. Just follow these steps:
- Contact Us: Reach out to our customer service team via email or phone to request a return authorization number (RA#).
- Package Your Return: Carefully pack the item(s) in their original packaging.
- Label Your Package: Clearly write the RA# on the outside of the package.
- Ship It Back: Send your package back to us using a trackable shipping method.
Refund Process
Once we receive your returned item, we’ll inspect it and process your refund.
Here’s what you can expect:
- Processing Time: Refunds are typically processed within 5-7 business days after we receive your return.
- Original Payment Method: Refunds will be issued to the payment method used at checkout.
- Restocking Fee: A restocking fee of up to 20% may apply for certain items.