FAQ

Welcome to Equine Care Pharmacy’s FAQ Page

At Equine Care Pharmacy, we understand that you may have questions about our products and services.

We’re here to provide clear answers to help you make informed decisions for your equine athletes.

  1. What types of products do you offer?

We offer a wide range of veterinary products, including:

  • Injectable Products: Amino acids, blood builders, calming agents, and more.
  • Oral Products: Powders designed for easy administration.
  • Best Sellers: Including performance supplements and bleeding products.

  1. Are your products safe for horses?

Yes! All our products are formulated by veterinarians and manufactured in state-of-the-art facilities.

We prioritize the health and safety of your animals.

  1. How do I place an order?

Placing an order is simple:

  • Browse our website.
  • Add desired products to your cart.
  • Proceed to checkout and enter your payment details.

You’ll receive a confirmation email once your order is processed.

  1. What payment methods do you accept?

We accept various payment methods, including:

  • Zelle
  • Apple Pay
  • Cashapp
  • Venmo
  • Bitcoin
  • PayPal

All transactions are processed securely.

  1. How long will it take to receive my order?

Most orders are dispatched within 1-2 business days.

Delivery times vary based on location:

  • UK & US Orders: Typically arrive within 3-5 business days.
  • International Orders: It may take longer depending on customs and shipping methods.

  1. What is your return policy?

We want you to be satisfied with your purchase.

You have 30 days from the date of delivery to initiate a return for unused and unopened items.

Certain items cannot be returned once opened due to health regulations.

  1. Can I use multiple products together?

Yes! Our products are designed to complement each other.

However, we recommend consulting with a veterinarian for specific combinations tailored to your horse’s needs.

  1. Are anabolic steroids safe for horses?

Anabolic steroids can be beneficial when used appropriately under veterinary guidance.

They can help improve appetite, promote weight gain, and accelerate recovery from illness.

However, they may also have side effects, so it’s crucial to use them responsibly.

  1. How do I know which product is right for my horse?

Choosing the right product depends on your horse’s specific needs.

Consider factors like age, health condition, and performance goals.

Our knowledgeable team is here to help guide you through the selection process.

  1. Do you ship internationally?

Yes! We ship worldwide from our warehouses in both the US and UK.

Shipping costs may vary based on location and weight.

  1. What should I do if my order arrives damaged?

If your order arrives damaged or incorrect, please contact us immediately.

We’ll arrange for a replacement or refund at no extra cost.

  1. Can I change my order after placing it?

If you need to make changes, please contact us as soon as possible before dispatching your order.

Once an order has been shipped, we cannot make changes.

  1. Are there any known side effects of using performance supplements?

While many horses respond well to performance supplements, potential side effects can include:

  • Changes in appetite
  • Behavioral changes
  • Weight fluctuations

Always monitor your horse closely after introducing any new product.

  1. How should I store the products?

Store all veterinary products in a cool, dry place away from direct sunlight.

Keep them out of reach of children and pets to prevent accidental ingestion.

  1. How can I contact customer support?

You can reach our customer support team via email or phone through the contact information provided on our website.

We’re here to assist you with any questions or concerns! Thank you for choosing Equine Care Pharmacy!

We’re committed to providing quality products and exceptional service for all your equine care needs.

If you have more questions or need assistance, don’t hesitate to reach out!